When it comes to reasons for moving away from your current IT provider, it’s always a case of ‘it’s not you, it’s them’.
According to CompTIA, a non-profit global trade association of IT professionals, the top reasons for businesses leaving their current IT providers are:
- Poor response times
- Feeling neglected
- Too high cost
- Lack of innovative solutions
- Lack of expertise
- Difficult to work with
Within any size of business, the quality of service you get from your IT supplier affects your internal operations as well as your customer service.
Lost data, an increase of time not doing your own role due to IT issues, recurring downtime and IT security glitches, to name but a few, can all hurt your business and impact your efficiency to operate.
They can also begin to add complexity at a user level without you even knowing at a user level.
So, when dissatisfaction with your IT support starts to creep in, don’t ignore it. Start reviewing your options for a proper IT support.
Don’t tolerate weak IT support service because you’re afraid of disrupting the status quo, challenge the management reporting figures, challenge innovation and the proactive approach of your provider.
Signs it’s time to review your IT service provider
No supplier relationship is perfect. However, if you’ve run into more than just occasional red flags, it’s time to think twice about that relationship.
Look out for the following signs that it’s time to review your IT support supplier:
- Unjustifiable costs – Experienced business owners understand the lowest price isn’t always the best value for money. So, high cost alone shouldn’t be a reason to change supplier. However, if you feel that you’re receiving less for your money it’s time to reconsider.
- Communication difficulties – As a client, you should expect clear and timely communication with your IT supplier. If your IT service provider has poor communication skills or can’t explain their service in a way you can understand, you may want to rethink your options.
- Poor response time – As a client you want your supplier to be busy and successful so they can continue to deliver the service you need. However, if your current IT support supplier is too busy to return your calls quickly or resolve your IT incidents and service requests regular within SLA, you might as well move to another supplier who will give you the time and service your need. Not as a supplier, but as a long-term partner.
- Recurring service problems – IT will never work with some issues occurring. There are simply too many variables in business that are beyond your IT provider’s control. However, if the problems are becoming the norm and not the exception, you need to switch.
- Lack of innovation – If a new technology comes on the market that can help you reduce your cost of sales and drive your revenue, your supplier should know before you do. If they, as an IT expert in their industry, can’t see the potential of new technology for your business, then who can? Ask yourself, do you know what to budget for IT innovation over the next year or so?
- Changes in your business – You may have expanded your market or increased your product offerings or employee bases across new offices. If your IT support providers can’t keep up with the demands of your growing business, it’s time to cut the ties.
Of course, this is easier said than done when your supplier has been with you for a long time and has provided you with satisfactory service.
However, your business and your clients come first.
Keeping your IT service provider out of loyalty, even if they can’t deliver your needs can potentially endanger your business.
As a business, you have to demand outstanding service from your IT provider so you can deliver outstanding service to your customers. If your suppliers can’t, then it’s time to move on and speak to Central Technology.
Otherwise, your customers will go somewhere else.
So, what to do next?
Change can be scary, but don’t let it stop you from getting the service you need for your business in relation to IT.
If you find you need to discuss a potential change of your current IT support provider, check out our other article articles on our website www.ct.co.uk, contact us by phone on 01246 266 130 or send us a message by clicking on this link.