While standard cloud phone systems give you the basics for providing phone support, using a call centre phone system gives your business the tools it needs to provide a high level of customer care.
Here at CT, we offer SiPOne as our call centre phone system, which is easy to integrate, user friendly, easily monitored, measurable and provides a historical view of customer interaction.
A live disaster recovery capability can be accessed by agents from any location with a secure internet connection
We are not tied to any one vendor or price point
Our call centre system is hosted in CT’s core network with 99.999% availability
Your call centre system can be implemented in no time at all
Access features you need to run an inbound or outbound multi-media contact centre, from a single solution
We provide support after the installation of your new system
All of the above can be configured within your control panel online