Call Centre Phone Systems
 

Call Centre Phone Systems

Improve customer satisfaction with a SiPOne call centre phone system

While standard cloud phone systems give you the basics for providing phone support, using a call centre phone system gives your business the tools it needs to provide a high level of customer care.

Here at CT, we offer SiPOne as our call centre phone system, which is easy to integrate, user friendly, easily monitored, measurable and provides a historical view of customer interaction.


Business benefits

Scalability

Adding extra handsets as your business grows is no problem and won’t require on-site engineers or costly call out fees

Mobility

Integrate mobile employees effectively into your business, so they can be contacted in the office, on the road or at home

Cost effective

No up-front spend on hardware, software or maintenance - ideal for multiple sites and remote/mobile workers

Why work with us?

A live disaster recovery capability can be accessed by agents from any location with a secure internet connection

We are not tied to any one vendor or price point

Our call centre system is hosted in CT’s core network with 99.999% availability

Your call centre system can be implemented in no time at all

Access features you need to run an inbound or outbound multi-media contact centre, from a single solution

We provide support after the installation of your new system

Key features

ACD/PBX

Ideal for setting up a virtual, multimedia contact centre, running multiple sites or homeworkers

Multi-channel

With 30% (and growing) of all customer interactions done via telephone, managing multiple channels is critical for contact centres. A hosted contact centre makes it simple with support for email, SMS, and chat

IVR (Interactive Voice Response)

Ideal for improving caller experience, time to answer, routing and call times

Advanced outbound features

Advanced predictive and preview dialler that includes lead management tools, campaign and script editor capabilities, voice recording, screen pop and agent whisper

Advanced inbound features

Sophisticated IVR, skills based routing, script builder, smart queue-buster features, automated call-back, real-time wallboards, rapid scalability, screen popping and voice recording

Reporting

Multi-device real-time, scheduled and historical reporting, standard and customisable reports delivered in real time to wall boards or devices

SiPOne key features

  • Call waiting and call holding
  • Music on hold customisation
  • Voicemail with email notifications
  • Conference support
  • Call recording with 1GB included storage
  • Phone extension mobility
  • Phone extension TLS support
  • Advanced incoming call routing setup

All of the above can be configured within your control panel online 


Contact us



Interested in Call Centre Phone Systems?

Call Us On:
01246 266 130

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