Cloud Phone Systems
 

Cloud Phone Systems

Instantly reduce call costs & increase productivity

Here at CT, we offer SiPOne as our cloud based phone system, which uses advanced software to provide a fully integrated communications solution that unifies all your systems and links multiple sites.

Unlike the traditional PBX phone systems, SiPOne can help your business be smarter with money - there are no maintenance or hardware costs and placing calls over the internet bypasses the costs associated with the Public Switched Telephone Network (PSTN).


Business benefits

Minimum capital outlay

No need for expensive equipment

Cost savings

Calls carried over the internet are generally cheaper than standard line costs and mobiles, especially when making international calls

Scalable & flexible

SiPOne phone systems are quicker and cheaper to add and remove telephone users to suit the changing dynamics of your business

Easy management

SiPOne is administered using a web-based interface, you needn’t worry about having to get your IT department to fix or alter your system

Improved business continuity

Hosted from our own secure ISO27001 certified data centre infrastructure which undergo’s robust security audits (such as SSAE-16 and ISO-27001)

Security

SiPOne is continuously monitored and password-protected. We encrypt all calls to stop anyone being able to intercept or eavesdrop

Why work with us?

Control your costs by creating a bespoke package for each user, so you only pay for what you need

Competitive call tariffs - we buy directly from Tier 1 Carriers including BT Wholesale, TalkTalk Business and Virgin

Crystal Clear Call Quality - the service is provided by our own network, which allows us to control the call quality and ensure a business quality service

24/7/365 customer and technical support

Tailored and bespoke network design, with the right convergence solutions for your business

Rapid disaster recovery at no extra cost, a live disaster recovery capability that can be accessed by agents from any location with a secure internet connection

Key features

Call centre tools available

Using IVRs (Press 1 for sales, 2 for support), ‘Smart Queues’, ‘Call Screening’ & ‘unlimited extensions’ allow you to direct all incoming calls to the appropriate destinations

Carrier grade system

Intelligent call route selection choses the best telephony trunking provider, based on time of call, destination, price and availability, minimising costs and increasing availability

Business PBX

Call now - the cloud allows you to connect with customers with just one click. Record Conversations, personalise voicemail, call forward, interactive voice response

Web interface

User friendly web based interface based on permissions and limits. Simple monitoring analysis and reporting

Integrations & support

With Microsoft Lync, Microsoft Office 365, CRM business applications and Parallels Automation

Advanced security

Protected by multiple security layers including an application layer firewall designed to provide protection against multiple attacks

SiPOne key features

  • Call waiting and call holding
  • Music on hold customisation
  • Voicemail with email notifications
  • Conference support
  • Call recording with 1GB included storage
  • Phone extension mobility
  • Phone extension TLS support
  • Advanced incoming call routing setup

All of the above can be configured within your control panel online 


Contact us



Interested in Cloud Phone Systems?

Call Us On:
01246 266 130

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