Enterprise IT Support | Enterprise IT Solutions | Enterprise IT Support Services
 

Enterprise IT Support

Enterprise IT Support

Support for IT Managers & IT teams

An enterprise IT support contract will bring you a strategic alignment between your business needs and IT, an independent opinion of your current situation and future plans, and a dedicated and experienced resource that will engage at all levels from operational teams to senior management.

What you recieve from the service

Service Level Agreement (SLA)

Instant engineer access, no call backs

Telephone & Remote Support

ITIL Standard Operations

Annual Health Check

Dedicated Account Manager

Antivirus Management

Optional - Engineer Visits

Scheduled or unlimited onsite engineer visits available

Optional - Endpoint Management

Manage, monitor, support & report of desktops, laptops, servers & networks

Optional - Patch Management

Ensuring all your system software is automatically kept up to date & secure

How your IT Manager will work

Your dedicated IT Manager will be able to offer consultancy on; overall IT policy, direction & budgeting, an audit of existing infrastructure performance, advice on network development, management & quality assurance of third party suppliers, attendance at management & board meetings, telephone availability for technical discussion, advice on software & hardware purchases.

Why work with us?

Real time monitoring & management of any connected device in your company, anywhere in the world

Our inhouse expertise & experience allows us to tailor our IT services to meet your business needs

Cisco Premier, VMWare Enterprise & Veeam Gold Pro Partner

Secure system & processes – ISO27001 certified by BSI

Access new technology, reduce costs & make your business more efficient through the recommendations that we make

Award winning remote support software – safe, reliable & fast

Customer review

JF Finnegan, a main building contractor & developer based in Sheffield, chose CT to provide their business with enterprise IT support due to the range of services offered & locality of the head office. The team at CT provide the IT Manager with 3rd line server support, IT roadmaps & recommendations on infrastructure to provision the 50+ users within the business. 

CT’s technical experience allows my role to focus on the end users whilst CT manage the server issues. We also have the support of an experienced account manager who can assist with the development of an IT roadmap that fits within budget and aids the smooth running of the business."
Chris Cousins, IT Manager
Here at CT, we offer our senior technical engineers as your own personal IT Manager, where they will give you strategic consultancy on how to achieve your IT business goals. You can use them as & when you need, this could simply be for a day a week, a few days a month, a full quarter or any other period of time. With our service, you can benefit from all the skills & experience of a senior IT director for a fraction of the price of a full time resource."
Richard Thompson, Sales Director

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