Managed IT Support | Managed IT Solutions | Managed IT Services
 

Managed IT Support

Managed IT Support

Support for the whole company

Whether you’re a small or medium sized business, a managed IT support contract allows your company to benefit from on-going IT support, but at the fraction of the cost of having your own internal IT department.

What you recieve from the service

Service Level Agreement (SLA)

Instant engineer access, no call backs

Endpoint Management

Manage, monitor, support & report of desktops, laptops, servers & networks

Patch Management

Ensuring all your system software is automatically kept up to date & secure

Telephone & Remote Support

ITIL Standard Operations

Antivirus Management

Annual Health Check

Dedicated Account Manager

Optional - Engineer Visits

Optional Service - Outsourced IT Manager

  • IT Manager Profile – a direct contact for the management of your IT who will act as your in-house IT Manager
  • Choose from monthly or quarterly IT Manager Visits. If required your IT Manager can participate in your internal management meetings too
  • IT Roadmap – We provide a rolling 3 month roadmap which is discussed and agreed in each meeting as well as provided on your email report
  • 3rd Party Liaison – We liaise with all IT related third parties on your behalf including software providers
  • A detailed monthly analysis of support usage, your proactively monitored IT system and current projects are sent to you each month
  • We also discuss our reports with you in the regular IT Management meetings

Why work with us?

Access new technology & have a clear focus on delivery of products or services

Real time monitoring & management of any connected device in your company, anywhere in the world

Our inhouse expertise & experience allows us to tailor our IT services to meet your business needs

We have the staff & expertise to deal with any projects big or small

Secure system & processes – we are ISO27001 certified by BSI

Award winning remote support software – safe, reliable & fast

Customer review

With over 20 branches & 80 users, CT provides managed IT support to A.W. Lymn, a Family Funeral Service, which has been serving families across Nottinghamshire, Derbyshire & Mansfield for over 100 years.

CT’s technical experience & account management team have provided the business with consistent support & technical solutions over the last couple of years. CT has implemented a terminal server solution, which allows all the branches to work on central system. This hardware refresh has provided a vital central location for all our data, & this, coupled with the transition to ‘Thin Clients’ at the branches has provided our organisation with a more solid, scalable IT platform."
Shaun Caine, AW Lymm Accountant
Our IT support model delivers reliable, predictable costs and services without any hidden extras which appeals to all our customers. IT Support is at the core of everything we do here at CT and we are here to keep operations functioning smoothly, 24 hours a day. Our exceptionally trained and talented technical account managers and engineers can provide a start to finish solution for any business to fit within any budget."
Ian Snow, MD

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