CT's Updated Business Continuity Plan (23rd March 2020)
We know your business depends on CT’s ability to continue to provide reliable, uninterrupted service, so in light of the latest developments around COVID-19, CT has continued to adapt its response.
As with almost all businesses, CT’s policy is for all staff to work from home unless absolutely critical and as such the office now only has a skeleton staff presence to enable the maintenance of our critical services.
Service Desk – Remote Issues
All but one of the team are now working from home. There have been no changes in the call logging process, although we do continue to experience unprecedented ticket volumes as customers migrate to home working. We are working through the requests as quickly as possible but please bear with us during this period.
On-Site Break Fix
Government guidance now means that this has to pause for the time being unless absolutely critical. We will continue to resolve as many issues as possible remotely and will assess any site work on an issue by issue basis. Please speak to your account manager asap if you have any immediate questions.
On-Site Implementation Work
Significant delays and price increases continue to be experienced from major hardware suppliers, in particular, the supply and arrival times of laptops due to the remote working demand. We will do our best to keep you up to date as and when we are advised of any delivery delays. Please accept our apologies, but unfortunately this is completely outside of our control.
Unfortunately, government guidance now dictates that CT must withdraw all on-site engineering visits for implementation work. We are working on all scheduled work to devise methods of remote installation in order to minimise the risk to your staff and ours.
During this time any new projects will be designed and specified based on remote implementation. This may extend the implementation time but is critical to keep everyone involved safe.
Your Internal Policy
If you move to home working please advise your Account Manager as soon possible so we can ensure our service desk is aware of the change in communication, working methods and any site access restrictions.
CT will do its utmost to minimise the disruption to services throughout this period and continue to help keep your business operational. If you need to discuss any in-flight projects or methods to assist in remote working please contact your Account Manager.