Supporting existing IT teams with our expert skillset
The initial requirement of this project was to selectively outsource skillsets that were not available in-house
Whilst Radius Systems already had a skilled internal IT team there was a requirement for expert Cisco and VMware support which we could provide.
The IT challenge that required advanced skillsets
Radius Systems have been working with us since 2011. The initial requirement was to selectively outsource skillsets that were not available in-house. Whilst Radius Systems already had a skilled internal IT team there was a requirement for expert Cisco and VMware support which we could provide. Since we have expanded our third-line support coverage and provide the MPLS connectivity, in addition to Microsoft 365 and Cloud Services.
Our approach and the benefits
Our approach each customer and IT environment by initially completing a Strategic Review. This assists with aligning the IT road map to organisational objectives to ensure the IT always meets business demands. The Strategic Review then provides a starting point to outline a plan to improve the structure including a risk register to help manage and maintain risk across the IT estate.
• Access to our Service Management Team who manage Service Performance including the Service Level Agreement and Response Time Targets to help reduce time and costs at Pacifica.
• Resolver matrix ensures a consistent and structured approach to every service call to provide quick and hassle free resolutions.
• Customer portal to manage and monitor service desk requests in addition to scheduled reporting; which provides an overview of IT infrastructure performance, helping to reduce downtime and in turn improve IT ROI.
Client
review
“If you have an IT challenge to overcome, CT is always available to discuss, clarify and share ideas. CT work extremely well with our third party providers which is of vital importance for any complex IT infrastructure. This coupled with their easy approachable manner allows for a seamless partnership.”
Sanjay Bhatt, Head of IT at Radius Systems
