Here at CT, we pride ourselves on being able to tailor our services to a customer's specific requirements.
Our goal is very simple. To enable you to make the best use of IT in your business, within available budgets, to get the results you need, whilst saving you valuable time and money.
We have broken down our IT support services into two different categories and provided a quick overview to demonstrate the support and reporting levels covered.
So, whether you are looking for a managed IT support contract or an enterprise IT support contract, we guarantee that our breadth of in-house expertise and experience across different industries allows us to tailor our IT support services to fit your exact business requirements.
|Managed IT Support||Enterprise IT Support|
|Support Level||We support all users in your organisation||We support your IT team or IT Manager|
|Service Level Agreement||Instant engineer access, no call backs||Instant engineer access, no call backs|
|ITIL Standard Operations|||||
|Unlimited Telephone &|
|Dedicated Account Manager|||||
|Annual Health Check|||||
|Outsourced IT Manager||Optional||N/A|
|Scheduled Onsite Engineer Visits||Optional||Optional|
|Unlimited Onsite Engineer Visits||Optional||Optional|