3rd Line Technical Support Engineer

Who are CT?

We are a rapidly growing MSP operating from a large office in Chesterfield – we offer an informal, relaxed yet high performance environment where we recognise and reward effort and achievement.

CT prides itself on high levels of strategic engagement with its customers coupled with our internal technical expertise, enabling us to operate our own cloud infrastructure and communications network.

We are expanding our team and are seeking enthusiastic, driven and ambitious team members to join in our journey.

What is the role?

3rd Line Technical Support Engineer

You will be expected to provide third line assistance to more junior members of the team and assist the team leader to ensure team SLAs and KPIs are achieved. You will also provide assistance to the Project team when implementation new technical solutions for customers.

You will be expected to provide feedback and assist the team leader to ensure your individual and team SLAs and KPIs are achieved.

Key responsibilities will include:

  • Provide technical training or assistance to other members of the team
  • Assist the 1st and 2nd line teams with escalations
  • Work to the contracted SLA’s and liaise with 3rd parties as appropriate, escalating potential failures within the team in a timely manner
  • Aid in the creation and management of a technical knowledge base and work closely within the team to increase technical knowledge and understanding of the business

Knowledge and Experience:

Extensive knowledge of Active Directory / Windows Servers / Exchange / 365 / Azure / virtualisation / Networking

You need to be:

A professional, self-motivated and enthusiastic with excellent communication skills. You are organised, adaptable and calm under pressure with a strong desire to continue to develop your skill set whilst working effectively and efficiently alone or as part of a team.

Benefits:

  • Free onsite parking with EV charging points
  • Air conditioned offices with shower facilities
  • Career progression with personal development plans
  • Training opportunities
  • Vitality private healthcare plan
  • Sick pay policy
  • An active formal and informal social calendar with escape rooms, go-karting and curry evenings being the favourites
  • A large social hub to relax and have a coffee or enjoy a game of pool or use the Playstation
  • Hybrid working – remote / customer site / office
  • Weekly HIIT sessions provided by The Fitness Truck for those who want to challenge their body as well as their mind
  • Regular mental health training programme available to all
  • Last but not least, our office dogs

COVID precautions:

  • Initial remote interview process
  • Social distancing in place
  • Sanitisation, disinfection and cleaning procedures in place with onsite testing

Please see our other vacancies 1st Line Technical Support Engineer, 2nd Line Technical Support Engineer, Deployment Engineer, Field Engineer and Project Engineer.

Send Us Your CV