Our award winning service allows you to selectively outsource the elements of your IT infrastructure and Service Desk. We partner with you to shoulder the resposibility of your IT - resolving, managing and advising.

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Service Desk

Support for IT Managers

Every organisation is unique. Your bespoke Managed Service plan will support your exacting business demands. Our Managed Service will help fill any gap for strategic IT or technical expertise requirements to give you back time to focus on your IT and business objectives.

Exceptional Service

Strategic Alignment

We assist with aligning your IT road map to organisational objectives to ensure your IT meets your organisations business demands.

Risk Register

Our Service Management Team will assist with maintaining your IT risk register to manage business risk across your IT estate.

Resolver Matrix

Our Resolver Matrix is used by our Service Desk Team to process your support requests in a consistent and structured method.

Telephone & Remote Support

Access support from CT’s service desk by phone, email and online portal for 1st, 2nd and 3rd line support, as well as for remote assistance.

Antivirus Management

CT monitoring systems, deployed on all customer endpoints and server, manage anti-virus systems to enmsure your teams are safe.

Dedicated Account Manager

IT Specialist aligned to your account to manage and maintain the relationship between the customer and CT.

Why CT for IT Support?

  • Access new technology & have a clear focus on delivery of products or services
  • Our inhouse expertise & experience allows us to tailor our IT services to meet your business needs
  • Secure system & processes – we are ISO27001 certified by BSI
  • Real time monitoring & management of any connected device in your company, anywhere in the world
  • We have the staff & expertise to deal with any projects big or small
  • Award winning remote support software – safe, reliable & fast

Inside our Service Desk

Measuring if the service desk is helping to achieve our company’s vision & mission is critical to ensuring we deliver first class IT solutions and data continuity. 

We continue to adapt, and implement new and improved KPI’s to help us achieve our core values as a business.

  

74.1%

Same Day Resolution Average

  

96.1%

Resolution SLA

  

99.8%

Customer Retention

  

26 Seconds

Call Waiting Time Average

 

2018 statistics

Trusted by hundreds of UK organisations

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