Professional Services Consultant

Who are CT?

CT is a forward-thinking IT support, Telecoms and Cloud service provider embarking on a journey to transition from a regional, single office business to a national, multi-location organisation. 

Our mission is to be the UK’s leading business technology partner to the SME market AND to be the UK’s premier provider of cloud data solutions. 

Background

As a Professional Services Consultant, you will help develop, document and evolve the service offerings CT delivers to its clients. You will collaborate with a range of customers, industries and sizes to understand the risks presented as well as identify solutions that best fit their needs. Your primary responsibility will be in the designing of these solutions and to aid in delivering the solutions as well as communicating the strategic business change and risks within their organisation.  

At times you will also be assigned to assist with our sales team to scope any potential strategic solutions/projects. You would work closely with other members of the Professional Services team of Consultants, Head of Infrastructure, Account Managers as well as other key stakeholders to develop an effective solution which is right for the customer.

The successful candidate will have the opportunity to play a key role in the continued growth of the business and its transition into a leading, national technology partner. 

Role overview

To be successful in this role you will need to be a proactive person who communicates effectively and demonstrates a technical, commercial and financial understanding of CT’s services. Previous experience of services within the IT or MSP industry is essential. 

The person must be happy to lead by example in line with our company values. This role would suit someone who is interested in taking their career forward in a more technical and strategic focus within an ambitious and growing managed services provider, with a strong and growing customer base. 

The Professional Services Consultant will work closely with CT’s customers both existing and new to design, scope and present the right solution to our customers while also delivering a customer ‘technology road map strategy and report’ for customers engaging in our strategic reviews. You will assist with research and development (R&D) of CT’s technology and service needs of our customers. The development of our solutions, services and strategic reports to ensure that these meet the needs of our ever-developing customer base while ensuring that our services align to customers frameworks (i.e.) DSP framework and industry best practices. You may become involved in ensuring CT’s service schedules, policies, procedures and the use of technology are in-place to enhance our products and services we deliver to our customers.  

The team will also help develop and deliver CT’s technology/service strategies working with the Product Board team as well as other business areas to increase revenue and performs a cost-benefit analysis and return-on-investment analysis. 

Being able to deliver technology consultancy solutions and CT’s services as part of the project team where it is deemed the skillsets from the professional services team are more aligned to achieve the customers strategic goals either individually or being part of the aligned project team to support the Implementation team may be a requirement. 

Key responsibilities will include:

• To deliver technical solutions/services across a wide spectrum of environments 
• Work closely with the customer to provide a successful relationship and excellent customer service 
• Continually review our current services to ensure CT is in line with industry standards feeding back into the product board areas of improvement 
• Continually keep up to date with the latest security and technology developments within the marketplace 
• Work with our Sales team to develop the understanding and importance of clear strategic solutions as well as security considerations for a business 
• Provide internal training to upskill our current Operations team to consistently deliver our service offerings 
• Identifying technologies that can be used to improve CT’s products and services to our customers through CT’s product board 
• Ensure that CT’s technology solutions and services meet the short and long-term needs our customers 
• Provide regular training sessions for CT’s sales team to ensure they keep abreast of the latest technologies and CT’s security offerings   
• Identify opportunities to improve and enhance customers services and security controls as well as where possible rectify any security weaknesses or vulnerabilities through our strategic engagements 
• To act (when required) as the IT Manager role for nominated customers advising on current/future technology strategic developments 
• Maintains, develops and contributes to the company’s processes and systems 

Key success criteria

To be successful in this role you will need to be someone who communicates effectively as well as demonstrates a design and clear understanding of our services/product portfolio including their fit with our customers. 

To develop our strategic reporting service ensuring that its aligned with CT’s ISO27001 accreditations as well as meets the needs of our customers to help mitigate potential risks to their business through the use of technology and services. 

An ability to understand key business technology and security drivers to develop CT’s technical presales solutions and strategic reporting either as a silo service or recurring managed service offering to our customers. 

Ensure when working with key stakeholders that solutions are designed include a clear project scope overview along with the relevant billing materials list as well as any calculated associated labour costs. All relevant design documentation should be added to the relevant unique opportunity ticket for centralised reference.

Key skills and experience of the role:

• Proven experience as a Professional Services Consultant, Solution design role, IT Manager or similar senior technical engineering role 
• Providing strategic recommendations at a sales and operational level through knowledge and experience 
• Have the technical ability to plan, document and deliver technology services in a multi customer company 
• Experience in conducting/provide product/service analysis, research and advice on technology products to an operational management team 
• The ability to build relationships and work holistically across CT to assist teams in using and developing the use our Managed Services/solutions.  
• Willingness to stay up to date regarding the latest technological advances in-line with CT’s strategic plan 
• Strong technical ability in deployment of technical solutions into customers 
• A strategic thinker with a consultative approach 
• Excellent time management skills and the ability to prioritise tasks 
• A strong understanding and adherence of processes and functions 
• Prior service implementation and design experience within a technical managed service provider is essential 
• Have a broad understanding of a range of technologies and the ability to identify technical training requirements 
• Experience with managing and assisting customer through Cyber Essentials and Plus certifications 
• Have obtained formal technical vendor certifications in relation to our products/services 

Knowledge & experience required

To be successful in this role you will need to be someone who communicates effectively as well as demonstrates a design and clear understanding of our services/product portfolio including their fit with our customers. 

To develop our strategic reporting service ensuring that its aligned with CT’s ISO27001 accreditations as well as meets the needs of our customers to help mitigate potential risks to their business through the use of technology and services. 

An ability to understand key business technology and security drivers to develop CT’s technical presales solutions and strategic reporting either as a silo service or recurring managed service offering to our customers. 

Ensure when working with key stakeholders that solutions are designed include a clear project scope overview along with the relevant billing materials list as well as any calculated associated labour costs. All relevant design documentation should be added to the relevant unique opportunity ticket for centralised reference. 

The successful candidate must have: 

• A proven track record in a technical role within a technical environment. 
• Experience identifying and developing strategic services/technology solutions as well as strategic service plans across a multi-function technology business. 
• A strong customer service ethic. 
• Strong technical skills. 
• Good all-round commercial acumen and an ability to identify opportunities that will drive increased profits and profitability through technology and services. 
• Experience in evaluating technology to identify the needs of a business. 
• A strong communicator both written and spoken. 

The successful candidate may benefit from having:

• Prior knowledge of the MSP service market space. 
• Technology services experience in scoping, developing, designing and implementing solutions. 
• Experience within a rapidly expanding SME.

Location:

There will be a mixture of working from our office in Chesterfield, home working and visiting UK wide customer offices. 

Benefits:

• Free onsite parking with EV charging points
• Air conditioned offices with shower facilities
• Career progression with personal development plans
• Funded training opportunities
• Vitality private healthcare plan
• Sick pay policy
• An active formal and informal social calendar with escape rooms, go-karting and pizza nights being the favourites
• A large social hub to relax and have a coffee from our Starbucks machine or enjoy a game of pool
• Hybrid working – remote / customer site / office
• Weekly fitness sessions provided by The Fitness Truck for those who want to challenge their body as well as their mind
• Regular mental health training programme available to all
• Last but not least, our office dogs!

If you’re interested in this role and becoming part of our growing team please apply below.