Strategic Review for Leading Home Services Provider

Case Study

Our working relationship with Pacifica Group began in 2007. An award-winning company, Pacifica Group is one of the UK’s leading providers of home services, which includes electrical appliance repair and maintenance, boiler installation, renewable energy and product warranty solutions.

Strategic Review for Leading Home Services Provider Pacifica Group Ltd


Employing over 480 members of staff it also operates largescale warehousing and distribution centres to support its field based 250-strong engineering workforce with the parts and equipment required for domestic repair and maintenance works Pacifica Group carries out throughout the country. Pacifica Group’s sophisticated and accurate warehouse management software systems ensure next day delivery and minimal returns, as well as online tracking and time delivery facilities.

Because of Pacifica Group’s rapid growth, system reliability is crucial – IT downtime is expensive and potentially damaging to the firm’s reputation for excellence. The firm needed an IT system that would support them in their future goals ensuring a resilient IT system is in place that is easy to maintain, monitor and is importantly scalable.

The Solution

The in-depth strategic review allowed us to work with Pacifica Group to fully understand its business plans going forward, planned changes and identifying areas in the IT system that required improvement. We were then able to produce a review which detailed the current risks identified and the potential impact to the plans for the future, the review was then used to formulate a road map detailing short, medium and long-term projects to build the platform required.

Due to the bespoke nature of some of the systems used by Pacifica Group, we worked with Dell to arrange loan hardware to carry out a proof of concept to ensure the investment planned would provide the expected benefits allowing Pacifica Group to be confident they were making the correct investment.


“CT has been a trusted long term partner for Pacifica Group, by carrying out this review we have built on this and created a clear plan to build an IT system that is designed to meet our demands over the next 5 years. We can be confident that by carrying out this exercise we have pro-actively identified and mitigated potential risks giving us re-assurance in terms of data security and system availability.”

Kevin Brown,
Group Managing Director, Pacifica Group

logo image for Pacifica Group, with grey text and grey house designs

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