Providing a Simple, Effective and Protective, Failsafe Backup for World Renowned Concert Hall
Case Study
Providing a protective solution for cloud backup and disaster recovery as a service to world-famous London concert hall
Wigmore Hall hosts over 460 concerts each year, sells around 200,000 tickets annually, and manages more than 250,000 CRM records. Therefore, ensuring the protection and proper handling of this data was of vital importance.
Insufficient protection against ransomware attacks
Having already invested in Veeam backups, Wigmore Hall faced three key challenges:
- The complexities of the Hall’s CRM and inventory (self-hosted Tessitura) made the requirements for business continuity challenging.
- The offsite storage they relied on was vulnerable to ransomware, and restoring systems was both complex and time-consuming.
- There was a new requirement MS365 backups.
These issues and requirements were placing a strain on the technology team who were spending a disproportionate amount of time testing DR invocation; troubleshooting networking and access issues and re-writing documentation. The insufficient protection against ransomware attacks was a business risk and affected the organisation’s cyber insurance.
Solution for Cloud Backup and Disaster Recovery
CT looked to provide a simple, effective and protective solution for Cloud backup and Disaster Recovery as a Service.
With data stored across two of CT’s highly accredited and compliant data centres, Wigmore Hall is now able to trust that their data is secure and is safe in the knowledge that CT provides regular updates if there are any alerts. This frees up the technology department’s valuable time to do other important tasks.
Client
review
“The solution that CT recommended was incredibly effective. The cloud backup, MS365 backup and DRaaS solutions we opted for were perfectly aligned with what we had wanted and expected which was peace of mind for the technical team.
After pre-sales calls on which we were given a better understanding of what was on offer, we worked with the technical team at CT to get things in place. It was a simple and seamless process and the solutions have exceeded our expectations.
Our contracts with CT have enabled us to sail through much the technical side of our annual audit, bring down our cyber insurance premium, save up to 8 days a year previously spent testing DR invocation and simplify the technical side of our business continuity procedures.”
Richie Warburton, Director of Technology at Wigmore Hall
