CT Joins Force with SDI to Provide an Even Better Service to Customers

CT is delighted to announce that we are now members of the Service Desk Institute (SDI) – a globally recognised independent organisation that advocates the highest level of service desk performance and service.  Being a member of the SDI will provide CT access to tools and training that will help improve the quality and standard of our service desk, which will ensure the customer receives the best quality service every time.

Rob Longden, Head of Operations at CT said, ‘Being a member of the SDI, demonstrates our dedication to providing excellent service to all our customers.  There is always room for improvement – by working alongside SDI, it allows us not only to strive for the best global benchmarks, but to continue to work towards even better response times, customer engagement and ultimately customer satisfaction.’