A swift, seamless and simple transition for Weston Hospicecare
Case Study
With years of experience and specialists focused on the hospice and charity sector, we ensure a smooth and seamless onboarding process.
We have a strong understanding of the common challenges faced by hospices. This allowed us to ensure a swift, seamless and simple transition for Weston Hospicecare.
Unique onboarding process
As part of our specialised onboarding, our Sales, Service Management, and Project Engineering teams collaborated closely with Weston to assess their IT environment and understand existing challenges.
Before the final IT provider transition, we deployed our Remote Monitoring and Management (RMM) tool to enable proactive support and conducted a risk assessment to prioritise critical issues.
Our team visited all Weston retail outlets to install the RMM tool and introduce staff to our support process. Insights gathered were shared with our Service Desk, ensuring a smooth handover and responsive ongoing support.
Providing dedicated support to Weston
Switching IT providers shouldn’t be a stressful or disruptive experience. We recommend evaluating a provider’s onboarding process early, ideally during the tender and selection phase, rather than waiting until contracts are signed. This ensures clarity, alignment, and a smooth, professional transition from day one.
Here’s what employees at Weston Hospicecare thought of our onboarding process:
“I didn’t experience any downtime or issues with the transfer. I also noticed that many of my appropriate emails that were going into my junk file, are now being delivered directly to my inbox – almost as though my marking them as safe senders has finally been implemented. So I’m delighted!”
“CT was really helpful when moving us across and set us all up perfectly. Since the migration on Friday last week, CT have managed to get everyone back up and running and able to print – service is spot on and they are very helpful.”
“I have had contact with CT today and was impressed with the service. They kept me informed several times and I was back up and running within an hour.”
Client
review
“We depend upon efficient and reliable IT infrastructure for the continuity of our patient care, and in CT we have found an experienced, dependable and collaborative IT Support partner. CT are affiliated with the Hospice Quality Partnership, of which Weston Hospicecare is an active member, meaning they having been through extensive review and due diligence by the HQP which offers its members further assurance and peace of mind for the provision of services by affiliated organisations.
We look forward to a long and fruitful working relationship with CT.”
Paul Winspear, Chief Executive
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