Our approach to Managed IT support: Why CT?

Businesses rely heavily on technology to stay competitive and efficient. However, managing IT infrastructure can be complex and resource-intensive, leading many organisations to seek support from an MSP. At Central Technology (CT) we pride ourselves on our customer-centric approach to tailored IT support, that’s why we’re excited to share what makes us stand out in our Managed IT Support solution.

1. Simplified / user billing – One of the key advantages of our Managed IT Support is simplified per-user billing. This model brings numerous benefits including scalability, flexibility, and cost predictability. With the ability to adjust usage and costs as needs change, businesses can effectively manage their budgets while ensuring they have access to the necessary resources.
2. Dedicated Service Management Team – As part of our Managed IT Support solution, a member of our Service Management team is dedicated to overseeing customer relationships as well as the delivery of all contracted Managed Services. This approach enhances focus, productivity, and collaboration, as our team is fully dedicated to understanding and achieving your goals.
3. Proactive Strategic Review – At CT, we don’t just react to issues; we proactively seek solutions that make a real business difference through our Strategic IT Reviews. These reviews encompass various aspects such as efficiency enhancement, cost savings, cyber security improvement, strategic alignment, risk mitigation, and technology modernisation. By staying ahead of the curve, we can help you stay competitive and innovative.
4. Regular Account Monitoring & Engagement – We pride ourselves on staying close to your business with regular account monitoring and engagement. This proactive approach ensures that any issues are addressed promptly, and feedback is continuously gathered to improve service quality. By fostering a collaborative relationship, CT ensures that your needs are always met.
5. Onboarding & Early Life Support – Our extensive onboarding process and early life support ensure a smooth transition and optimal utilisation of services. By engaging with customers prior to contract signature and providing comprehensive instructions, we can ensure the pathway to success from the beginning. Monitoring and measurements during early life support enable continuous improvement and alignment with service expectations.

In addition, we always emphasise the importance of regular technology reviews. By ensuring compatibility with new technologies, boosting productivity, enhancing customer experience, ensuring security and compliance, and importantly saving costs, we can help you stay one step ahead.

Probably our biggest defining differences to other MSPs is our customer-centric approach, proactive solutions and comprehensive offerings. By choosing CT, businesses can leverage the most advanced technology solutions while enjoying peace of mind knowing that their IT needs are in capable hands. We are always available to talk through our range of solutions and ways we can tailor a package that best suits your business needs.