Implementation Engineer

Who are CT?

CT is a forward-thinking IT support, Telecoms and Cloud Services provider embarking on a journey to transition from a regional, single office business to a national, multi-location organisation. 

Our mission is to be the UK’s leading business technology partner to the SME market AND to be the UK’s premier provider of cloud data solutions. 

Implementation Engineer

We’re seeking a proactive and customer-focused Field Engineer to join our growing MSP team. You’ll lead technical implementations, assist fellow engineers, and help drive our transformation into a national technology partner. 

To succeed, you’ll be proactive, a strong communicator, and have solid technical, commercial, and financial understanding of CT’s services. Experience in the IT or MSP industry is essential, along with a commitment to leading by example and aligning with our company values. 

You’ll be responsible for post-sale implementation and on-site support for IT, data, hosting, and telecoms networks. This includes new installations, scheduled proactive visits, and break-fix works. 

You’ll work closely with Project Engineers and senior technical staff to ensure all projects are delivered efficiently and to the customer’s satisfaction. 

This is an excellent opportunity for an ambitious engineer seeking a more strategic and technical role within a growing managed services provider. 

Key responsibilities:

• Deliver technical implementations including installations, migrations, and troubleshooting. 
• Act as preferred engineer for designated customer accounts. 
• Provide technical escalation and mentoring for junior engineers. 
• Collaborate with the Projects Team to ensure efficient project delivery. 
• Identify opportunities for improvement and contribute to business growth. 

Essential Experience:

• Proven experience in a technical MSP environment. 
• Hands-on delivery of IT projects including Microsoft 365 and cloud migrations. 
• Experience mentoring junior staff. 
• Strong technical skills across Windows Server, Exchange, Microsoft 365, Azure, virtualisation, and networking. 
• Excellent customer service and communication skills. 
• Commercial awareness and ability to identify business opportunities. 

Desirable experience:

• Experience working in a rapidly expanding SME. 
• Familiarity with the MSP service market. 

Location & Reporting:

This is a full-time role reporting to the Implementation Manager. The role involves a mix of office-based work (Leicester), home working, and UK-wide customer site visits.

Benefits:

• Support for Microsoft/Azure certifications and ongoing professional development. 
• Hybrid working model. 
• Competitive salary, pension scheme, and wellbeing initiatives. 
• Collaborative, innovative, and supportive team culture. 
• Commitment to diversity and inclusion – we welcome applicants from all backgrounds. 

If you’re interested in this role and becoming part of our growing team please apply below.