At the end of last year, Mike Owen, our Modern Workplace Director, attended the Hospice UK Conference (HUK25) on behalf of Central Technology. The dominant topic was Artificial Intelligence (AI), and how hospices and charities are eager to explore AI to improve efficiency and free up time for compassionate care. But many assume AI means using public Large Language Models (LLMs) to make decisions, possibly using sensitive data, putting privacy and compliance at risk. In this insight, Mike shares lessons from HUK25 and how to adopt AI securely and ethically.
Why AI in Hospices Needs a Privacy-First Approach
The hospice and charity sector handle highly sensitive data, health records, family details, financial hardship information. Any misuse risks more than fines; it destroys trust. That’s why privacy-first AI is essential.
The Misconception: AI = LLMs
Public AI tools like ChatGPT are not designed for handling confidential hospice data. Sharing information with these platforms can lead to data breaches and compliance failures. AI is much broader than LLMs, and there are secure, ethical ways to implement AI in hospices.
How AI Can Support Hospices and Charities
When implemented responsibly, AI can:
- Automate admin tasks like scheduling and referrals.
- Improve decision-making with data insights.
- Enhance staff training for complex conversations.
These benefits are achievable without compromising privacy.
Governance and Compliance Are Key
Uncontrolled AI use is a major risk. Staff may use public tools without realizing the dangers. Central Technology helps hospices:
- Create AI governance frameworks.
- Deploy secure AI solutions.
- Train teams on safe AI practices.
AI should support, not replace, human judgment. Transparency, fairness, and bias checks are critical. Hospices must communicate openly about how AI is used.
Why Hospices Trust Central Technology
As an HQP partner and long-time attendee of the Hospice UK Conference, we understand the sector’s unique challenges. Our expertise includes:
- AI-Readiness assessments
- IT Support Reviews
- Adhering to governance and compliance including the NHS DSP Toolkit
- Employee IT support and training
Explore our case studies to see how we’ve helped hospices adopt technology responsibly.
Looking Ahead
AI will shape the future of hospice care, but only if implemented with trust and ethics. At Central Technology, we ensure innovation protects compassion.
Ready to explore AI for your hospice?
Contact the team today
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