Supporting Ashgate Hospice to improve performance & connectivity
Case Study
Ashgate Hospice enlisted our help to provide them with a technology roadmap
This gave them the foundations to work towards their charitable objectives and long-term future goals. We worked closely with their Head of IT Services, their leadership team and board of trustees to help develop actions that meant their goals were achievable through technology.
Project 1: Improving Performance and System Reliability
Ashgate were looking for a technology plan to enhance the performance and reliability of internal systems, aiming to reduce operational inefficiencies and minimise service desk escalations.
Single Point of Failure Driving Frustrations
• Performance issues with their Virtual desktop infrastructure solution, which was hosted on-site, on a single server
• A point of single failure, which could cause downtime and potential data loss
• Caused frustration & resulted in high volumes of calls to the service desk
• Impacted the clinical team’s ability to access SystmOne remotely
Secure, Flexible Solution
• A centrally hosted VDI platform which sits on our own UK-based datacentre infrastructure
• Placed in a cloud environment with enhanced security measures on multiple servers to remove single points of failure
• Reduced Ashgate’s capital expenditure as the solution is paid for on a monthly basis
• Increased flexibility to scale up capacity with ease
Decreased Ticket Volume, Increased Productivity
• A dramatic decrease in the number of overall tickets raised to the service desk, with a drop of almost 60%, and a reduction of VDI specific tickets up to 90
• Freed up valuable time and resource costs, allowing the IT team to focus on being proactive
• The new platform is much quicker, and faster access enables them to work more efficiently
Project 2: Resilient Connectivity
Critical Connectivity Gap
• Needed 100% uptime to ensure that they would never have any downtime, as losing internet connectivity for any length of time can impact on a patients care
• Only had only had one leased line serving the hospice, meaning should that line be damaged, the internet would go down until it was repaired
Faster, Reliable Connectivity
• We provided a diverse leased line solution, which included two internet connections to their main site with automatic failover to the secondary connection should the primary fail
• New leased lines capable of 10x the speed of the older solution
Keeping Ashgate’s Environment Secure
• The connectivity solution also included a cloud-based web filtering solution which ensures users are unable to access inappropriate content or unsafe websites that may contain malware or ransomware
• This provided Ashgate Hospice with confidence that they have reliable backup in place to support their vital 24/7 operations.
Client
review
“They continue to deliver high levels of customer service at all times and we are confident that should any problems arise they are addressed swiftly and effectively. We are looking forward to continuing our strong relationship with CT into the future..”
Andy Croydon, Head of IT Services at Ashgate Hospice
