Managed IT Support

Our award winning solution shoulders the responsibility of your IT - resolving, managing and advising you in order to reach your business objectives.

We don’t believe in a ‘one size fits all’ approach, and will ensure we find the right support package for you, your business and your budget.

We know that every organisation is unique. Your bespoke managed service plan will support your business demands; either fully or selectively outsourced, depending on what you need. Our solution will fill any gap for strategic IT or technical expertise requirements to give you back time to focus on your business objectives.

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Fast, fresh and simple

A managed IT plan is critical for any business that is looking to grow and be successful. Here at CT, we will work with you in partnership to provide a tailored solution that will support your business needs and vision for the future.

Your organisation is unique and therefore needs a bespoke managed IT plan that will fill any technology gaps. Our Bronze to Platinum packages will provide the managed IT support you need, with a bespoke, tailored plan for your business.

We promise to provide you with a market leading solution that fits flexibly around your exact business needs. Whether you’re looking to fully outsource or collaboratively co-source, we can deliver a solution, and will act as an arm to your business to guide you proactively and strategically to help drive your growth and success.

You can trust in your dedicated Service Manager

In addition to an Account Manager who’s responsible for all day to day commercial aspects, we also align a separate Service Manager, whose role is to oversee the business relationship as well as the delivery of all contracted Managed Services.

Service Managers work closely with all key stakeholders aligned you, as well as our technical teams, to ensure high service performance and business development initiatives are managed effectively using the ITIL framework.

Meet the service management team

A team you can trust

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Why How

Access new technology & have a clear focus on delivery of products/services

Access to new technologies can streamline processes, help your business be more efficient and productive, and also broaden your reach and impact.

Build IT skills within your business with 3 minute video-based training

Upskill your team through our own online training platform, CT Knowledge. Short 3 minute videos covering all topics such as Excel, Teams, Exchange, time management & mental health awareness.

We take security seriously, and are ISO27001 certified

We promise to proactively protect your business from the inside and out and ensure protection against the latest threats and vulnerabilities.

Guarantee high service performance with a dedicated account and service manager

Our team will provide you with the confidence you need with a personalised service, support and importantly improvement opportunities that will drive your business forwards

Ensure a smooth transition with our detailed onboarding and Early Life Support processes

We embed these processes into all new IT Support customers enables a smooth and controlled handover of the service.

Strategically align your business plan

Align your IT road map to your company objectives to ensure your IT meets your organisations business demands.

365 management

Managing your organisations 365 security posture to ensure improvement action is taken where necessary, as well as ongoing proactive management of your tenancy to ensure you’re not overpaying for licensing.

Proactively manage business risk with our risk register

Our Service Management Team will create and maintain your IT risk register to manage business risk across your IT estate.

Get support when you need it, however you need it

Access support from our service desk by phone, email and online portal for 1st, 2nd and 3rd line support, as well as for remote assistance.

Security is at the heart of everything we do

Our monitoring systems, deployed on all customer endpoints and servers, manage anti-virus systems to ensure your teams are safe.

FAQS

Do you offer tailored IT support?

At CT, we don’t believe in a ‘one size fits all’ approach to IT support. Elements of our tiered packages (Bronze, Silver, Gold and Platinum) can be tailored to you, your business and your budget. Your tailored IT support plan is aligned to your business demands; either fully or selectively outsourced, depending on what you need. We have expertise in a large range of sectors, so whatever your business challenges are – we can help you solve them!

How do I know the right level of IT support for my business?

We provide a collaborative approach to deliver tailored IT Support, Cloud, Cyber Security, and Telecoms solutions that drive meaningful change in your business. Our IT support packages are tiered with each offering a different level of IT support suited for you, your business and your budget. Our solutions work together to support your IT infrastructure, secure your data and keep your business connected.

Do you provide nationwide IT support?

Based in Chesterfield, we operate from our central hub to provide nationwide IT support to customers across the UK. As a customer, you’ll be able to access to 24×7 support from our service desk by phone, email and online portal for 1st, 2nd and 3rd line support, as well as for remote assistance. Whilst we can manage most situations remotely, we also understand that having an onsite IT presence to call upon can be comforting for some businesses. With this in mind, we can provide scheduled and regular onsite engineers.

What is a strategic IT review?

A strategic IT review helps you identify IT needs for the short, medium, and long term, aligning with your business goals for a collaborative technology roadmap. Our Strategic IT Review is a 5-step process where we 1) understand, 2) analyse, 3) evaluate, 4) recommend and 5) plan to provide a technology roadmap of IT recommendations by the end of the process.

What’s included in the IT support onboarding process?

Our extensive and detailed onboarding process and Early Life Support applies to all new IT support customers. We have a 50+ point IT support onboarding process which ensures all information is gathered in readiness for the go-live date. You’ll meet with a designated onboarding team at different stages of the process to make the transition is as smooth as possible.

Client
review

“If you have an IT challenge to overcome, CT is always available to discuss, clarify and share ideas. CT work extremely well with our third party providers which is of vital importance for any complex IT infrastructure.

This coupled with their easy approachable manner allows a seamless partnership.”

Head of IT, Radius Systems